Support center
How can we help?
Browse common questions below. Still stuck? Open a case — we reply within 24 hours.
I never received my tickets — what should I do?
Check your spam/junk folder first — confirmation emails sometimes get filtered. If you still don't see them after 15 minutes, open the Orders tab and tap "Resend tickets" on the order. Still nothing? Contact us via the form below with your order number.
Can I transfer my ticket to someone else?
Yes — tickets are transferable up to 24 hours before showtime through your Wallet. Open the ticket, tap Transfer, enter the recipient's email. They'll get a link to accept. Comp/VIP tickets may have restrictions — check ticket details.
What's the refund policy?
Refunds are available within 14 days of purchase, up to 7 days before showtime. Open Orders, tap the relevant order, then "Request refund". Refunds over $500 require manager approval and may take 2-3 business days. Event cancellations get automatic full refunds.
How do I pick up tickets at will-call?
Bring a valid government-issued photo ID matching the order name. Box office is open 2 hours before showtime. Bring your order number if you have it (faster lookup).
Is accessible seating available?
Yes — every section has ADA seating, accessible parking + companion seats, and hearing loop / assistive listening on request. Look for the wheelchair icon during seat selection, or contact us at least 48h ahead for ASL interpretation.
Can I bring my child?
Most events welcome children — but some have age restrictions. Check the event page for "Age policy" — typically shown in the Things to know section. Children under 2 generally don't need a ticket but must sit on a guardian's lap.
What time should I arrive?
Doors typically open 60-90 minutes before showtime. Premium lounge access often opens earlier. We recommend arriving at least 30 minutes before showtime to allow for parking, security, and finding your seat.
Still need help?
Open a support case. Avg response time: under 24h.